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The Agentic Economy

David Rothschild, Markus Mobius, Jake M. Hofman, E. Dillon, Daniel G. Goldstein, Nicole Immorlica, Sonia Jaffe, Brendan Lucier, Aleksandrs Slivkins, Matthew Vogel
Microsoft Research
Communications of the ACM (2025)
Agent RAG P13N

📝 Paper Summary

Agentic Economics Multi-Agent Systems Market Design
The primary economic impact of generative AI will be reducing communication frictions between consumers and businesses through interoperable agents, potentially reorganizing markets into either closed walled gardens or an open web of agents.
Core Problem
Current digital markets suffer from high communication costs and rigid interfaces (forms, apps) that prevent consumers from easily finding better services and entrench intermediaries.
Why it matters:
  • High 'hassle costs' prevent consumers from switching providers (e.g., banks, tax preparers) even when better options exist, reducing market efficiency
  • Current AI agents are 'siloed' (single-platform) or 'end-to-end' (simulating human clicks), failing to realize the potential of programmatic, unscripted negotiation
  • Without standardized protocols, agentic capabilities might be captured by dominant platforms, creating 'walled gardens' rather than democratizing economic opportunity
Concrete Example: A consumer wanting to switch tax preparers currently faces the high friction of re-explaining their financial history to a new provider. In the proposed economy, their 'Assistant Agent' would seamlessly transfer this context to a business's 'Service Agent' and negotiate terms instantly, eliminating the barrier to switching.
Key Novelty
The Agentic Economy Framework
  • Distinguishes between 'Assistant Agents' (consumer proxies) and 'Service Agents' (business proxies) engaging in unscripted, programmatic interaction
  • Proposes a market shift from the 'Attention Economy' (monetizing eyeballs/ads) to a 'Preference Economy' (monetizing high-quality alignment and trust)
  • Identifies the tension between 'Agentic Walled Gardens' (platform-controlled) and a 'Web of Agents' (decentralized) as the defining choice for the future AI economy
Breakthrough Assessment
8/10
A strong strategic framework that shifts the focus from individual agent productivity to systemic market reorganization. It provides essential vocabulary for understanding future agent economies.
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